Privacy Policy
Effective date: October 14, 2026
Monmouth Respond ("we," "us," or "our") provides website, customer-response, and appointment-booking services to local home-service businesses. This policy explains what information we collect through our website, how we use it, and the choices you have. Monmouth Respond is operated by Alexander Bissell, a sole proprietor doing business as Monmouth Respond, based in Keansburg, New Jersey.
Information we collect
Contact information you give us: your name, phone number, email address, and the details of your inquiry when you call us, text us, or submit the contact form on this website. Appointment information: dates, times, and notes connected to calls or appointments you book with us. Basic technical information: standard web-server and analytics data such as browser type, pages visited, and approximate location derived from your IP address. This is used only to operate and improve the website. We do not knowingly collect information from children under 13, and we do not buy contact lists.
How we use your information
To respond to your inquiry and communicate with you about it; to schedule, confirm, and remind you about appointments you book with us; to provide and improve our services and website; to meet legal, tax, and record-keeping obligations. We do not sell your personal information.
Text messaging
If you agree to receive text messages from Monmouth Respond, we use your phone number only to respond to your inquiry and manage appointments you book with us. Message frequency varies; message and data rates may apply. Reply STOP at any time to opt out and HELP for assistance. We do not sell your personal information, and mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. You opt in to text messages through the chat widget on this website, by calling our number, or by texting us first. Consent to receive text messages is never required to contact us or to receive our services.
How we share information
We share information only with service providers who help us operate — for example, our website/customer-management platform, phone and texting provider, and email provider — and only so they can perform services for us. We may disclose information if required by law or to protect our rights. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes, as stated above.
Data retention and security
We keep inquiry and appointment records only as long as needed to provide our services and meet legal and tax obligations, then delete or anonymize them. We use reasonable administrative and technical safeguards, including access-limited accounts, to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices
You may ask us to access, correct, or delete your personal information, or to stop contacting you, at any time by emailing monmouthrespond@gmail.com. Replying STOP to any text message opts you out of text messages immediately.
Changes to this policy
We may update this policy from time to time. The current version will always be posted on this page with its effective date.
Contact us
Monmouth Respond · Operated by Alexander Bissell, sole proprietor · Keansburg, NJ · Email: monmouthrespond@gmail.com